Terms and Conditions of Use for www.scanmyflight.com
The travel site www.scanmyflight.com, mobile site, and Smartphone App Platforms like iOS and Android are maintained by Scan My Flight, a brand of FORTUNE EXCHANGE AND FINANCIAL SERVICES . It is an IATA certified travel company existing compliant with the laws of the Republic of India. By accessing or using this site or using any of its services, you are agreeing to the terms and conditions mentioned below, including any supplementary guidelines and future modifications.
Scan My Flight may change, alter, or remove any part of these below written Terms and Conditions without any prior notice. Any changes done in these Terms and Conditions of Use will be applicable the moment they are posted on the site. You need to re-check the “Terms & Conditions” link to be fully aware of the entire scenario.
1. Agreement between the Clients & Scan My Flight:
While accessing, using, browsing, or making a booking through scanmyflight.com, users have to accept that they are agreed to the terms and conditions of our portal. In case of any violation, Scan My Flight. and its subsidiaries (including Scan My Flight) reserve all the rights for taking any legal actions against them.
2. Prices on the Website:
Service Charge, Cancellation Charge, Reschedule charge are inclusive of GST
The price, which we offer on Scan My Flight, generally includes accommodation charges, taxes (unless specified otherwise), and in special cases some meals (Breakfast /Lunch / Dinner). It never comprises any personal expense or other additional charges like telephone calls, personal-man services, entrance fees of any monuments and bar charges, etc.
While Scan My Flight offers the lowest fares, the same is subject to the availability of seats, selection of a specific sector, timing of booking, and terms and conditions of the airline/third-party service provider/operator, etc.
3. Mode of Payments & the Policies:
Our payment gateway is completely secure, and customers can make online payments through a safe transaction process that ensures their personal security codes will not be revealed in any circumstances.
Modes of payment available at Scan My Flight for online bookings are:
• Credit/Debit Cards Visa, Master, Amex, Maestro &RuPay
• Net Banking All Major Banks Supported
• Wallet MobKwik, PhonePe, AmazonPay& Others
• UPI
• GooglePay
• EMI HSBC, RBL, ICICI and Other banks for EMI
• PayPal Pay with PayPal
• ePayLater Travel Now, Pay Later
4. Use of the Website:
In case of your use of this website, you agree that:
• You have the legal authority to create an obligatory legal requirement and enter into these Terms of Use.
• You will use this site as per its Terms of Use.
• You will use the website only to make lawful bookings for you or another person for whom you are officially approved to do these kinds of bookings. You will also inform other persons about the Terms and Condition of the website
• You will provide accurate information about every official document and other important details like name and DOB to the site in case of planning a trip with it.
• In case of any error or mistake in the process of information, you will be solely responsible for the same.
• All information provided by you to this site should be accurate, updated, and complete,
• If you have an account on this site, you are advised to secure it with your login details, including login ID and password. You will be entirely responsible for any use or misuse of your account.
• Scan My Flight reserves the right to deny access to its Website to anyone, at any time without any notice and for any reason, including, but not restricted to, for the violation of its Terms of Use.
5. Communication Policy of the Site:
• On transacting with this site, you will receive an e-mail from Scan My Flight for the status of your transaction. The e-mail will be sent to the e-mail address provided by you, and Scan My Flight is not responsible for the receipt of the supposed e-mail in your inbox. Be careful in providing the right e-mail I’d.
• The customer acknowledges that the SMS sent by Scan My Flight is an added facility for the convenience of the customers. It is not compulsory as per the law to provide SMS service alerts to the customers. If you don’t receive any SMS for any reason, Scan My Flight is not liable for the same.
• Scan My Flight is not responsible for providing information about any change in flight schedules, cancellation, and status of the airline or hotel, etc.
6. Booking Policy:
Passengers with over 12 hours transit in Bahrain will not be permitted to wait at Bahrain airport. He or she needs to pay USD100 as STPC charges at Bahrain Transfer Desk or may not be permitted to board ex Delhi
The total price displayed on the site includes all applicable government taxes.
In case of an increase in the fare in the issuance of the Air ticket, due to airlines, miscalculation in the amount due to server error and from the bank's payment gateway issue then Scan My Flight reserves the right to cancel the ticket and forfeit the amount received as Cancellation Charges. The difference in the amount should be paid to Scan My Flight. after communication from Scan My Flight to avoid any discomfort.
You are required to pay the entire amount prior to the confirmation of your booking.
To get any infant’s ticket issued, the age of the infant must be below 2 yrs and make sure that they have valid proof-of-age documents when they are checking in, and remember that the infant must be accompanied by an adult at least 18 years old. You can book no more than one infant per adult. To avail infant fares; the infant must be under 24 months of age throughout the entire itinerary that you’re booking. If the age of the infant is 24 months or above then you need to book a separate booking as a child.
To get any child ticket issued, the age of the child must be in between 2-12 years and make sure that they have valid proof-of-age documents when they are checking in, and remember that the child must be accompanied by an adult at least 18 years old
All the tickets/bookings issued to the customer shall additionally be governed under the terms and conditions as laid out by the respective Airlines/Supplier.
If the ticket is canceled directly from the airline's website, office, or call center, the customer needs to inform Scan My Flight for the refund to be processed. Please note that Scan My Flight does not get any alert from airlines directly.
The amenities, services, routes, schedule, aircraft type, seat availability, and any other details pertaining to the flight service are provided by the respective airlines, and Scan My Flight has no control over such information provided by the airlines.
Scan My Flight shall not be responsible for any delay or cancellation of Service from Airline/Supplier/Operator's end.
In the event of cancellation of the Service directly from the Airline/Supplier/Operator's website, office, or call center, the user is required to inform Scanmyflight.com for the refund to be processed. Scan My Flight does not get any alert from the operator directly.
All the information pertaining to the hotel including the category of the hotel, availability images, room type, amenities and facilities available at the hotel are as per the information provided by the hotel to Scanmyflight.com. This information is for reference only. Any discrepancy that may exist between the website pictures.
Refund & Cancellation Policy
ScanMyFlight is operated by Fortune Exchange & Financial Services and provides travel-related booking facilitation including flights, hotels, holiday packages, and visa assistance.
All cancellations and refunds are subject to supplier rules and service conditions.
1. Flight Bookings
Cancellation
Flight cancellations are governed by airline fare rules.
Cancellation charges may include:
Airline penalty
Supplier charges
Service processing fee
Certain discounted fares may be non-refundable.
Refunds
Refund eligibility depends on:
Fare type
Airline policy
Time of cancellation
Convenience fees and service charges are non-refundable.
Refunds are processed only after airline approval.
Processing Time
Refund timelines vary:
Typically 7–21 working days
Based on airline processing
Refunds are credited to original payment mode.
2. Hotel Bookings
Cancellation
Hotel cancellation policies vary by property.
Charges depend on:
Cancellation deadline
Check-in date
Room type
Non-refundable bookings are not eligible for refund.
Refunds
Refunds are processed only if allowed by hotel policy.
No-show bookings may attract full retention.
3. Land Packages / Holiday Packages
Cancellation
Cancellation charges depend on time before travel:
30+ days before departure: Partial refund
15–30 days: Higher cancellation fee
Less than 15 days: Significant charges may apply
Less than 7 days: Up to 100% retention
Actual charges depend on supplier and service commitments.
Refunds
Refunds depend on:
Vendor policies
Prepaid reservations
Non-refundable components (hotels, transfers, permits)
Certain components like sightseeing tickets may be non-refundable.
4. Visa Services
Cancellation
Visa service fees are non-refundable once:
Documentation review has begun
Application preparation has started
Submission process initiated
Embassy fees are strictly non-refundable.
Refunds
Refunds are not applicable if:
Visa is rejected
Delay occurs due to embassy processing
Applicant withdraws after submission
ScanMyFlight provides facilitation only and does not influence visa decisions.
5. Schedule Changes / Force Majeure
In case of:
Airline schedule change
Hotel closure
Government restrictions
Natural events
Refunds or modifications depend on supplier policies.
ScanMyFlight assists in coordination.
6. Service Fees
Administrative or processing fees may apply for:
Cancellation requests
Date changes
Reissuance
These are non-refundable.
7. Refund Mode
Refunds are processed to:
Original payment method
Bank processing timelines may apply.
8. No-Show Policy
Failure to utilize booked service will be treated as No-Show.
Refunds (if any) depend on supplier policy.
9. Processing Time
Refund timelines vary by service provider.
Typical timelines:
Flights: 7–21 working days
Hotels: 7–14 working days
Packages: 10–30 working days
10. Important Note
ScanMyFlight acts as a facilitator for travel services.
Refund approvals are governed by airlines, hotels, embassies, and vendors.
ScanMyFlight does not control third-party decisions.
11. Contact
For cancellation or refund requests:
Email: support@scanmyflight.com
Website: www.scanmyflight.com
Requests must be made via registered communication channels.